Shipping policy

Shipping Policy

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

Processing & Dispatch Time

  • Order Processing: All orders are processed and dispatched within 7 business days (excluding weekends and German public holidays) after receiving your order confirmation email.

  • You will receive a secondary email notification with tracking details once your order has officially shipped.

Note: During high-volume periods (such as new collection drops or sales), processing times may occasionally extend slightly. We appreciate your patience!

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times apply after the order has been dispatched from our facility in Germany.

Region Estimated Delivery Time (Post-Dispatch)
Germany 2 – 4 business days
European Union (EU) 4 – 8 business days
Rest of Europe (Non-EU) 5 – 10 business days
International / Rest of World 7 – 14 business days

Actual delivery times may vary depending on local postal services, customs clearance, and seasonal delays.

Shipping Carriers & Tracking

All orders are shipped via trusted carriers with end-to-end tracking. Once your shipment is on its way, you will receive a tracking code via email to monitor its progress.

Customs, Duties, and Taxes (International Orders)

  • Orders within the EU: Value Added Tax (VAT) is included where applicable, and no additional customs duties apply.

  • Orders outside the EU (e.g., UK, US, Switzerland, Worldwide): Orders shipped outside the European Union may be subject to import taxes, customs duties, and fees levied by the destination country.

Important: All fees imposed during or after shipping (customs duties, local import taxes, administrative fees) are the sole responsibility of the customer.

Order Tracking & Delays

If you have not received your tracking link within 7 business days of placing your order, or if your package appears stuck in transit for an unusual amount of time, please reach out to us with your name and order number at:

Damaged, Lost, or Stolen Packages

We take great care in packing your order. However, if your package arrives damaged or appears lost in transit:

  1. Save all packaging materials and damaged goods.

  2. Take clear photos of the outer box, inner packaging, and damaged item(s).

  3. Contact us immediately at support@easytoremember.store so we can initiate a claim with the carrier and resolve the issue for you.

Incorrect Address Disclaimer

Please ensure your shipping address is entered accurately at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an incorrect address, you may be responsible for the cost of re-shipping.